Position Summary
The Studio Manager is an essential community leader, crucial for the studio’s success. This role involves close collaboration with the Owner to implement the strategic plan and manage daily operations. A dedicated community builder, the Studio Manager is responsible for managing and coaching the best team in the industry. They increase guest engagement and attendance by developing programming schedules, supporting teachers, and consistently prioritizing the guest experience while upholding YYOGA’s values and standards. In addition to team leadership, the Studio Manager supports studio operations through community building, driving sales initiatives, maintaining operating standards, and completing necessary administrative tasks.
40 Hours a week – Salary
Reports To:
Owner(s)
Direct Reports:
Guest Experience Team Members
Who You Are
- Experienced Leader: 2+ years of team leadership/supervision, including hiring, training, and coaching. Fitness, retail, or hospitality experience is a plus.
- Community Focused: Dedicated to creating excellent, inclusive experiences for both guests and staff.
- Business Savvy: Understands operational management and profitability maximization.
- Brand Champion: Enthusiastic about YYOGA; promotes the experience and drives membership sales/community expansion.
- Problem Solver: Rational, grounded, and skilled at finding solutions, even in novel situations.
- Great Communicator: Clear, kind, and thoughtful in all interactions.
- Adaptable Learner: Enjoys new challenges, quickly picks up skills, and seeks feedback/learning opportunities.
- Collaborative & Independent: Works well with others but is confident leading the studio solo.
- Flexible Availability: Can meet the studio’s operating needs and occasionally assist with emergencies outside regular hours.
- Bonus: 200hr or 500hr Yoga Teacher Training and/or experience teaching yoga.
What You Do
Team Leadership
- The Studio Manager is the primary leader and support for the Guest Experience and teaching teams, focused on continuous growth and development through coaching, training, and recognizing strengths and achievements.
- They ensure compliance with operational policies, provide timely, respectful feedback, and lead by example in a busy environment, modeling best practices and managing workflow.
- They motivate and coach the team to achieve individual and business goals, rallying around sales targets and celebrating success.
- Communication is consistently clear, objective, respectful, and timely.
- The manager develops efficient operating schedules, leads recruitment, hiring, and training, and executes the YYOGA HR cycle (check-ins, reviews, performance management, exit procedures).
- They attend classes regularly to know the teaching team and work with the Director of Programming to create an exciting, community-focused schedule that drives attendance. They celebrate team success and handle interpersonal issues with grace, respect, and kindness.
Community Experience & Engagement
- You are a service expert who works closely with the GE team, setting the standard for excellent service. You champion the YYOGA experience, modeling, training, and coaching behaviors that promote engagement, community, loyalty, and sales.
- You actively participate in the YYOGA community, staying informed on all promotions, events, offerings, and policies. You use strong communication skills to keep your team motivated and trained on all YYOGA initiatives.
- You take the lead on guest service escalations, resolving issues in a timely manner using YYOGA systems. You regularly audit service standards from the guest’s perspective, identify improvement opportunities, and create/action development plans for better guest loyalty.
- You are the studio’s main representative, acting as a bold connector by developing hyper-local community partnerships that add value.
Studio Operations
- You ensure business stability and maximize profitability by monitoring studio financials, developing and executing sales strategies, and managing costs within budget.
- You maintain inviting and comfortable facilities, proactively addressing repairs, maintaining supplies, and acting as the main contact for property management and contractors.
- You prioritize safety by ensuring team adherence to all health & safety systems.
- You accurately handle detailed administrative tasks like payroll approvals, cash procedures, and guest account management within deadlines, communicating any discrepancies.
- You drive retail sales through merchandising, inventory management (including shipping/receiving), loss prevention, and training team members on product knowledge.
Other duties as assigned.
What We Offer
- Salary range for this role is $55,000 – $65,000 dependant on experience
- Participation in our bonus program at a percentage of salary
- RRSP matching up to 5%
- Monthly mobile phone stipend
- Three weeks vacation
- Quarterly flex days
- Continuing education allowance
- Health spending account allowance
- Free yoga for you and your partner
To Apply: Submit your resume to jobs@yyoga.ca on or before March 27th.
YYOGA invites and encourages all qualified people to apply; we believe in providing an inclusive workplace where all individuals have the opportunity to succeed. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our team.
YYOGA values learning and development; we encourage those who do not meet all of the above requirements but are passionate about the opportunity to still apply. We thank all those who apply for their interest in working with our team! All applicants are reviewed and those selected for an interview will be contacted within a reasonable time frame.
