Welcome to your YYOGA journey!

To join your first class:

• Find your preferred location.
• Book your class. The best class type for those new to yoga is Gentle Hatha, Hatha, Yin, Restorative or YHot.
• You’ll be prompted to open an account!
• Purchase your pack/membership. Our Starter Pack is the perfect pass for newbies. 
• Review our Safety & Etiquette policies to make sure you bring everything you need. 
• Remember to bring your government-issued photo ID.
• Make sure you arrive 15 minutes early to get oriented to the studio.

Want more tips for newbies? Check out our New Guests page.

If you have questions, Contact Us here or give us a call at the studio.

We recommend wearing workout clothes you can stretch and move in. For YHot and Power classes, wear something you’ll be comfortable sweating in.

You will require a mat for all classes. We also recommend you bring a mat towel and/or bath towel for any heated classes, or if you just find you get extra sweaty during your practice. If you don’t have your own, or forget them, mats & towels are available to rent from the studio for a fee. 

Shared props are available for all classes. You can also bring your own or purchase them from our boutique if you prefer.

Please arrive at least 10 – 15 minutes early to sign in and ensure you have time to get into class as classes begin right on time. Once a class has started we’re unable to accommodate late entries.

First, please make sure that you have been cleared by your doctor to practice yoga. 

Although yoga is beneficial for healing, note that some styles are quite vigorous and may not be ideal for when you’re first coming back. We recommend starting off with gentle, slower-paced classes such as Gentle Hatha, Hatha, or Restorative. Yin may be a good choice so long as your injury is not joint-related.

The minimum age to attend any class style WITH a parent/legal guardian present is age 12.

The minimum age to attend any class style WITHOUT a parent/legal guardian present is 15. However, if you are under the age of 19, please have a parent or legal guardian review and sign the electronic waiver when you create your online account. You can practice on your own once you have a waiver signed by your parent/guardian.

We love our community.

We’re always looking for ways to celebrate your loyalty. As an active member, you can enjoy the below perks. 

1 Month, 3 Month, Annual & Month-to-Month members:

• $5 off a drop-in for a friend, anytime (& as often as you’d like)*
• Free birthday class (valid for you or a friend)
• Free registration for 21 & 30 Day Challenge
• Free access to special classes
• Special surprises from our partners!

*Member must accompany guest.

5 Class Pack, 10 Class Pack, and The Monthly 4 Pack members:

• Free birthday class (valid for you or a friend)*
• Access to special classes
• Special surprises from our partners (if you subscribe to emails from us)

*Member must accompany guest.

• We strongly recommend reserving in advance as many classes reach capacity.
• Reservations are available online only. They open 7 days in advance and close 30 minutes before the start of a class and are available first-come, first-served.
• Walk in guests are welcomed if space allows. Please arrive at least 15 minutes before class if you are new or need to purchase a new pack or membership.

Class reservation is only available online. Anyone with a registered account is able to book a class. To create an account, click here.

Advance cancellation is required in order to avoid being charged a fee or losing a class.

• If you are unable to attend your reserved class, cancel online with as much notice as possible.
• If you cancel more than 6 hours before the start of class you will not be subject to our no-show / late cancel policy.
• If you do not cancel, or cancel with less than 6 hours notice before class, or are late for class, the following will apply:
  • If you are on a Class Pack or a drop-in, your class will be deducted from your account.
  • If you are on an unlimited membership, a $10 (+ tax) fee will be charged to your credit card on file.
• All late cancel / no-show actions are processed automatically.

If you are dealing with an extenuating circumstance that has impacted your ability to attend class, please cancel with as much notice as possible and then reach out to us through our Contact Us form.

Simply log in to your account, find the class on your schedule and select “cancel”. 

• When the class is at capacity, you will have the option to reserve a spot on the waitlist
• If a guest cancels their reservation, the system will automatically add the first person on the waitlist to the class and send them a notification email (make sure you’re opted in to receive these!). 
• If you are on the waitlist and a spot becomes available with more than 6 hours notice, you’ll be automatically added to class. Once added, our cancellation policy applies, so be sure to cancel your waitlist spot if you can no longer attend.
• If you are on the waitlist, and a spot becomes available with less than 6 hours notice, the system will not automatically add you into the class. If we notice a space has opened up, we will do our best to call you to see if you’d like to join. Or, if you notice you’re first on the waitlist, give us a call and we can check if there is room in class.

Need to check if you made it off the waitlist? Login to your account now!

No. When a guest misses their reserved class, it means another guest cannot attend in their place. 

Please cancel at least 6 hours before class starts for in-studio classes or at least 5 minutes prior for Live Studio Feed classes (virtual) to avoid losing a class. 

If you are dealing with an extenuating circumstance that has impacted your ability to attend class, please cancel with as much notice as possible and then reach out to us through our Contact Us form.

Yes you can! Make sure that you only reserve for classes that you plan to attend, and keep in mind that you need to cancel with at least 6 hours of notice to avoid being charged a late cancel / no show fee.

It likely means you’ve missed the booking window for the class (which is only available until 30 minutes before the class starts for in-studio classes). If the class is full, you’ll have the option to join the waitlist.

YYOGA at Home

Our class streaming service and app with unlimited access for one low monthly or annual subscription. New classes added every Friday.

✔ 7 day FREE trial at yyoga.tv
✔ 2000+ yoga and mindful movement classes available on-demand
✔ Suitable for all levels
✔ 5 – 90 min options
✔ Cancel anytime, zero commitment required

Available on multiple devices.

Live Studio Feed Classes

Virtual feeds of an in-studio class streamed through Zoom.

As this is a separate virtual offering, Live Studio Feeds are not included in YYOGA at Home subscription. Additionally, this is a virtual feed of a live, in-person class so lighting, audio, and teacher demonstration will vary.

✔ Use your studio membership, class pack or drop in
✔ Booking window closes 30 min prior to the start of class
✔ Classes are 60 min or 75 min
✔ Streamed through Zoom
✔ No replays / recordings sent
✔ Link is sent approx. 1 hour prior to class

Book Here

You can use your studio membership to join Live Studio Feed classes, which can be booked using a studio membership, class pack or drop-in.

However YYOGA at Home is a separate subscription. Subscribe for $17.99 CAD / month or $134.99 annually at yyoga.tv.

In order to receive the link to join your live studio feed class, you must make a reservation online.  Reservations open 7 days in advance and close 5 minutes before the start of a class.

If you think there’s a chance you may have to cancel or will not be able to make your reservation, please review our reservation cancellation policy. Advance cancellation is required in order to avoid losing a class.

Guests on unlimited memberships will not be charged a late cancel / no show fee for Live Studio Feed classes.

If you are on a class pack or drop in, and are unable to attend your Live Feed class:

• Please cancel online with a minimum of 5 minutes notice
• If you cancel more than 5 minutes before the start of class, you will not lose a class.
• If you do not cancel or cancel with less than 5 minutes notice before your class your class will be deducted from your account.

If you are dealing with an extenuating circumstance that’s impacted your ability to attend class, please cancel with as much notice as possible and then reach out to us through our Contact Us form.

Simply login to your account, find the class on your schedule and select “cancel”. 

No. Once you have received the link to your Live Studio Feed class, you can no longer get your class back. 

Yes you can! Gift a subscription to YYOGA at Home here.

The Monthly 4 Pack Cancellation Policy:

• Membership is charged to a stored credit card (in member’s name) on an automatic monthly basis.
• To cancel, provide a minimum of 72 hours advance notice before next auto-renew charge. Contact us here.
• Payments, once billed, are not eligible for refund.

Month to Month Membership Cancellation Policy:

• A minimum of 3 monthly payments is required. Membership is charged to a stored credit card (in member’s name) on an automatic monthly basis.
• To cancel, provide a minimum of 72 hours advance notice before next auto-renew charge. Contact us here.
• Monthly payments, once billed, are not eligible for refund.
• Cancellations and holds cannot overlap.

1 Month/ 3 Month/ Annual/ Builders Membership Cancellation Policy:

• Cancellation can only be granted if: moving more than 30km away from any YYOGA studio (proof of new address required), OR a doctor has instructed the member to stop practicing for medical reasons (doctor’s note required).
• To cancel, provide a minimum of 72 hours notice. Contact us here.
• A cancellation fee of $50 (+ tax) will be deducted from the refund amount.
• Refunds are prorated based upon the time remaining on membership.

10 Class Pack Auto-Renewing Cancellation Policy:

• Pass is charged to stored credit card (in guest’s name) at time of purchase and will auto-renew when final class on previous pass is used, or when previous pass expires, whichever comes first.
• To cancel, provide a minimum of 72 hours advance notice before next auto-renew charge. Contact us here.
• Charges, once billed, are not eligible for refund.

Cancellation in First 10 Days of Purchase:

• Passes/Memberships may be cancelled within 10 days of receiving agreement.
• Notice must be provided via our Contact Us page
• Refunds will be prorated based upon the time remaining on pass/membership.
• A cancellation fee of $50 (+ tax) will be deducted from refund amount.

Concerned that you’re not getting the best value for how often you come to class? You may not need to cancel – we’re always open to chatting about your pass/membership options and can help you make a shift if it will better serve your schedule and maintain your practice. Contact us and we’re happy to chat!

Submit a Cancellation Request

Contact us to submit a request to cancel your 1 Month, 3 Month, Month to Month, Annual, or Builders Membership, or The Monthly 4 Pack or Auto Renewing 10 Class Pack. All cancellation requests must be submitted online.

We require 72 hours notice to review and process requests. If you provide us less than 72 hours notice, we will process your request as soon as possible, but we cannot guarantee that a scheduled payment will not be billed within the 72 hour period.

Once we’ve reviewed your request, we will get in touch to confirm your eligibility and the details of your cancellation, including how to submit any required supporting documents.

Need a little bit of time off from your membership? No worries, we get it!

Month to Month, Annual and Builders memberships are eligible for YYOGA’s Hold Policy as follows:

• Eligible memberships can be placed on hold up to 3 times per calendar year.
• Each hold can be a minimum of 1 week and maximum of 1 month in length.
• 72 hours advance notice must be provided (contact us here)
• Holds cannot be backdated.
• Annual/Builders Memberships: expiry date will be adjusted forward by the number of days the hold was in place.
• Month to Month Membership: current month will be extended and payment dates will be adjusted forward by the number of days on hold.

Digital gift cards can be personalized and purchased online and emailed directly to the recipient. They’re valid for passes, memberships and retail.

Click here to start the process.

• Select “Online Store” and then “Gift Cards”. 
• Then, just enter the amount, your name and the name of the person you are gifting it to.  
• If you want to send the gift card by email, add both of your email addresses and the date you want the gift card to be sent.  
• Add a personal message and select an image, and then either preview the gift card or complete your purchase!

If you would like to purchase a YYOGA at Home subscription as a gift, you can do so here. YYOGA at Home gifted subscriptions are only valid for subscriptions and cannot be applied towards studio services or retail.

No.

Gift Cards cannot be replaced if lost or stolen. Please treat your gift card like cash.

You can purchase individual digital gift cards directly on our site that you can email to your employees. Or if you do not need names on the gift cards, and would prefer we help you to make one large purchase of multiple gift cards, please Contact Us and we can help you with your purchase.

Digital gift cards can only be redeemed by the person who is stated as the recipient. But, because the gift card is eligible for retail purchases you could purchase a gift using it. Or contact us and we will help you transfer the gift card to another person. 

Yes!  We offer info sessions, where you can meet our trainers and learn about our upcoming trainings.  The best thing to do is to sign up to be alerted when they’re running!

In order to become certified you must attend all training hours, complete your homework, and complete 25 practices and 10 observations. 

We welcome students of all levels in our teacher trainings! Veteran students will dive deeper into their own practice, and newer students will establish a solid foundation in their own skills.  While we expect all practitioners to have a thoughtful practice, you do not need to be able to perform complicated asana. A commitment to your practice is all you need! 

Students should be able to understand English and be capable of physically participating in the program for which they are applying. If you are working with an injury, please contact us to discuss your options, as this may be a barrier to your experience.

The minimum age to attend the training is 17 years old, but you must have permission from your parent or legal guardian.

The 200-Hour Yoga Teacher Training can be paid in full up-front, or by module (there are 3 modules). If you choose to pay per module, payment must be made before the start of each module. Check out the “Investment” portion of our Teacher Training page to learn more.

If it is a full session, we also offer a work study position in exchange for a 20% discount on the program cost. Applications may be submitted once enrolled in the program. Please click HERE for the application form.

We are excited to also announce that we are now offering bursaries for up to 50% of the cost of the full program. If you would like to apply for a bursary, click here for the application.

If YYOGA cancels a training for any reason, you will receive a full refund.

If you must cancel, our refund policy is based on how much notice you can provide.

• If you withdraw before the start of the training, you will receive a full refund, minus your registration fee.
• If you withdraw before 50% of the program or module is complete, you will receive a 50% refund.
• If you withdraw after 50% of the program or module is complete, no refund will be issued.
• You must withdraw in writing.

The $150 non-refundable registration fee is included in the program cost and applies for each 200-Hour Yoga Teacher Training module and YHot training.

Sign up for more information here. We’ll email you when we have upcoming info sessions and send you a welcome email with helpful tips.

You can also:

• Book a call with our Program Coordinator
• Email us here (select “teacher training” from the menu of options)