Welcome to your YYOGA journey!

To join your first class:

• Find your preferred location.
• Book your class. The best class type for those new to yoga is Gentle Hatha, Hatha, Yin, Restorative or YHot.
• You’ll be prompted to open an account!
• Purchase your pack/membership. Our Starter Pack is the perfect pass for newbies. 
• Review our Safety & Etiquette policies to make sure you bring everything you need. 
• Make sure you arrive 10 minutes prior to class.

Want more tips for newbies? Check out our “New Guests” page.

If you have questions, Contact Us here or give us a call at the studio.

We have two ways for you to flow from home, depending on how you like to practice.

Check out our YYOGA at Home page or the Virtual Classes section below for more information on the two ways you can practice with us from home. 

We recommend wearing workout clothes you can stretch and move in. For YHot and Power classes, wear something you’ll be comfortable sweating in.

You will require a mat for all classes. We also recommend you bring a mat towel and/or bath towel for any heated classes, or if you just find you get extra sweaty during your practice. If you don’t have your own, or forget them, mats & towels are available to rent from the studio for a fee. 

We are not currently providing props in the classrooms. If you have any favourite props for your practice, please bring them with you as well, or you can purchase them from our boutiques.

We recommend you bring a water bottle. We have fresh filtered water fountains for you to fill your own water bottle with. We do not sell single-use plastic.

Yes. Please keep your mask on at all times while in the studio, except once you arrive at your mat for practice. Wear it again as you exit. 

Public health guidelines require that masks are worn in public indoor settings for everyone aged 5+, regardless of vaccination status.  Please make sure you read our detailed Safety and Etiquette guidelines before you visit the studio.

Yes. A BC Public Health Order went into effect September 13, 2021 that requires you to show proof of vaccination against COVID-19 for those aged 12+ to access certain services and events. As a business offering indoor group exercise, YYOGA is required to follow these public health orders and requires proof of full vaccination (2 doses) for anyone participating in YYOGA classes in person. This order is currently in place until January 31, 2022 and could be extended by public health.

We are required to check 2 documents when you come to the studio:

• Proof of vaccination – your BC Vaccine card (digital or paper copy) or equivalent if from outside of BC
• Valid government ID (only required for those 19+) – examples include BC Driver’s license, BC Services Card or Passport 

Our team will be checking your proof of vaccination during sign in. Please help us keep sign-ins efficient by having your proof of vaccination and ID ready to present at the front desk. 

When our team checks your proof of vaccination, they will also ask if you are OK with us recording that your proof of vaccination has been checked. This is stored as a ✔, with no additional personal/medical information on your file. If you do not wish to have this information stored in our system, you will be required to show your proof of vaccination and ID before each class you attend. This information will be removed from our system once the provincial order is lifted.

Classroom floors and high touch areas, like switches and handles, will be disinfected after each class. Changing rooms and other common areas of the studio are disinfected several times a day. We use a hospital grade disinfectant that is known to kill viruses like COVID-19.

• We have a full offering of all our favourite class styles, including YHot and Power. 
• Changing rooms, lockers and water taps are available for use, as well as a limited number of showers
• Mat & towel rentals are available for a fee, but props are not currently being offered
• Retail boutiques are open 10 minutes before class and immediately after class, and we are also offering personal shopping appointments
• Saunas, tea lounges and other common areas are currently closed

We understand that sometimes things happen that are out of your control, but out of respect for everyone in the studio, we do not allow latecomers as this would disrupt our students and teachers. The studio doors are locked between classes to allow our team to focus on cleaning, so if you arrive late, the entry door may be locked.  

Please arrive 10 minutes early in order to ensure you can attend. We are firm about this policy.

First, please make sure that you have been cleared by your doctor to practice yoga. 

Although yoga is beneficial for healing, note that some styles are quite vigorous and may not be ideal for when you’re first coming back. We recommend starting off with gentle, slower-paced classes such as Gentle Hatha, Hatha, or Restorative. Yin may be a good choice so long as your injury is not joint-related. YHot can be a good option if you can safely practice in the heat.

The minimum age to attend any class style WITH a parent/legal guardian present is age 12.

The minimum age to attend any class style WITHOUT a parent/legal guardian present is 15. However, if you are under the age of 19, please have a parent or legal guardian review and sign the electronic waiver when you create your online account. You can practice on your own once you have a waiver signed by your parent/guardian.

Our boutiques are open during our operating hours. Come in for a browse! 

We are also offering personal shopping experiences, which can be booked by taking the following steps:

• Visit our Contact Us page
• Choose “Retail Boutique” from the options in the list
• Select ‘I want to book a personal shopping appointment’
• Fill out your contact details
• We will be in touch to coordinate your appointment.

We love our community.

We’re always looking for ways to celebrate your loyalty. As an active member, you can enjoy the below perks. 

1 Month, 3 Month, & Month-to-Month members:

• $5 off a drop-in for a friend, anytime (& as often as you’d like)*
• Free birthday class (valid for you or a friend)
• Free registration for 21 & 30 Day Challenge
• Free access to special classes
• Special surprises from our partners!

*Member must accompany guest.

5 Class, 10 Class, and The Monthly 4 Pack members:

• Free birthday class (valid for you or a friend)*
• Access to special classes
• Special surprises from our partners (if you subscribe to emails from us)

*Member must accompany guest.

Thank you for your interest in our community photoshoots! Please fill out your information here for a chance to participate in an upcoming shoot.

Once you’ve filled out the form stay tuned, we will email you information about the next photoshoot that you’re invited to. Please note, we’ll be photographing small groups of up to 10 people at a time.

We do, please visit this page for more information.

• For health & safety reasons, all classes have a set capacity, which cannot be exceeded. 
• We recommend that you reserve for your class to guarantee you have a space when you arrive. Walk-in attendance is welcome if the class is not full. 
• All reservations must be made online. 
• Reservations open 7 days in advance and close 15 minutes before the start of a class.

Class reservation is only available online. Anyone with a registered account is able to book a class.
To create an account, click here.

If you think there’s a chance you may have to cancel or will not be able to make your reservation, please review our reservation cancellation policy. Advance cancellation is required in order to avoid being charged a fee or losing a class.

• If you are unable to attend your reserved class, cancel online with as much notice as possible.
• If you cancel more than 6 hours before the start of class you will not be subject to our no-show / late cancel policy.
• If you do not cancel, or cancel with less than 6 hours notice before class, the following will apply:
  • If you are on a Class Pack or a drop-in, your class will be deducted from your account.
  • If you are on an unlimited membership, a $10 (+ tax) fee will be charged to your credit card on file.
• All late cancel / no-show actions are processed automatically.

If you are dealing with an extenuating circumstance that has impacted your ability to attend class, please cancel with as much notice as possible and then reach out to us through our Contact Us form.

Simply log in to your account, find the class on your schedule and select “cancel”. 

Please make sure to cancel your reservation at least 6 hours before the class starts to avoid a late cancel/no-show fee or losing a class.

• When the class is at capacity, you will have the option to reserve a spot on the waitlist
• If a guest cancels their reservation, the system will automatically add the first person on the waitlist to the class and send them a notification email (make sure you’re opted in to receive these!). 
• If you are on the waitlist and a spot becomes available with more than 6 hours notice, you’ll be automatically added to class. Once added, our cancellation policy applies, so be sure to cancel your waitlist spot if you can no longer attend.
• If you are on the waitlist, and a spot becomes available with less than 6 hours notice, the system will not automatically add you into the class. If we notice a space has opened up, we will do our best to call you to see if you’d like to join. Or, if you notice you’re first on the waitlist, give us a call and we can check if there is room in class.

Need to check if you made it off the waitlist? Login to your account now!

No. When a guest misses their reserved class, it means another guest cannot attend in their place. 

Please cancel at least 6 hours before class starts for in-studio classes or at least 30 minutes prior for Live Studio Feed classes (virtual) to avoid losing a class. 

If you are dealing with an extenuating circumstance that has impacted your ability to attend class, please cancel with as much notice as possible and then reach out to us through our Contact Us form.

Yes, you can! Make sure that you only reserve for classes that you plan to attend, and keep in mind that you need to cancel with at least 6 hours of notice to avoid being charged a late cancel / no-show fee.

We also invite you to visit us for Live Studio Feed classes as part of your unlimited membership.

It likely means you’ve missed the booking window for the class (which is only available until 15 minutes before the class starts for in-studio classes). If the class is full, you’ll have the option to join the waitlist.

Live Studio Feed Classes

Virtual feeds of an in-studio class streamed through Zoom

• Designed to open up virtual spots for classes where waitlists are common 
• As this is a virtual feed of an in-person class, lighting, audio, and teacher demonstration will vary.
• Classes 60-75 minutes long
• Book using your studio membership, class pack, or drop in here
• No replays/recordings sent

YYOGA at Home

Our class streaming service and app with unlimited access for one low monthly or annual subscription. New classes added daily. 

• Unlock 1000s of on-demand classes
• Classes 15-75 minutes long
• Can’t make the class? No problem, it’s archived for replay at any time. 
• No class reservations required. 
• Free 7 day trial On demand virtual classes with 1200+ classes to choose from and new classes added daily
• Subscribe for $16.99 CAD / month or $134 / year and check out our free 7 day trial here
• Cancel anytime, zero commitment required

Check out more information about our different virtual class options here.

No, YYOGA at Home is a separate subscription. Subscribe for $16.99 CAD / month or $134 annually or try our free trial here.

Yes, you can! Live Studio Feed classes can be booked using your studio membership, class pack or drop-in.

Reserve for a Live Studio Feed class the same way you would reserve for an in-studio class.

Class reservation is only available online. Anyone with a registered account is able to book a class. To create an account, or make a reservation click here.

If you think there’s a chance you may have to cancel or will not be able to make your reservation, please review our reservation cancellation policy. Advance cancellation is required in order to avoid losing a class.

• In order to receive the link to join your live studio feed class, you must make a reservation online.
• Reservations open 7 days in advance and close 30 minutes before the start of a class. 

Guests on unlimited memberships will not be charged a late cancel / no show fee for Live Studio Feed classes.

If you are on a class pack or drop in, and are unable to attend your live feed class

• Please cancel online with a minimum of 30 minutes notice
• If you cancel more than 30 minutes before the start of class, you will not lose a class.
• If you do not cancel or cancel with less than 30 minutes notice before your class your class will be deducted from your account.

If you are dealing with an extenuating circumstance that’s impacted your ability to attend class, please cancel with as much notice as possible and then reach out to us through our Contact Us form.

Simply login to your account, find the class on your schedule and select “cancel”. 

Please make sure to cancel your reservation at least 30 minutes prior to a Live Studio Feed to avoid losing a class.

No. Once you have received the link to your Live Studio Feed class, you can no longer get your class back. 

Please cancel at least 30 minutes prior for Live Studio Feed classes to avoid losing a class. 

If you are dealing with an extenuating circumstance that has impacted your ability to attend class, please cancel with as much notice as possible and then reach out to us through our Contact Us form.

It likely means you’ve missed the booking window for the class (which is only available until 30 minutes for Live Studio Feeds).

Yes you can! Gift a subscription to YYOGA at Home here.

The Monthly 4 Pack Cancellation Policy:

• Membership is charged to a stored credit card (in member’s name) on an automatic monthly basis.
• To cancel, provide a minimum of 72 hours advance notice before next auto-renew charge. Contact us here.
• Payments, once billed, are not eligible for refund.

Month to Month Membership Cancellation Policy:

• A minimum of 3 monthly payments is required. Membership is charged to a stored credit card (in member’s name) on an automatic monthly basis.
• To cancel, provide a minimum of 72 hours advance notice before next auto-renew charge. Contact us here.
• Monthly payments, once billed, are not eligible for refund.
• Cancellations and holds cannot overlap.

1 Month/ 3 Month/ Annual/ Builders Membership Cancellation Policy:

• Cancellation can only be granted if: moving more than 30km away from any YYOGA studio (proof of new address required), OR a doctor has instructed the member to stop practicing for medical reasons (doctor’s note required).
• To cancel, provide a minimum of 72 hours notice. Contact us here.
• A cancellation fee of $50 (+ tax) will be deducted from the refund amount.
• Refunds are prorated based upon the time remaining on membership.

10 Class Pack Auto-Renewing Cancellation Policy:

• Pass is charged to stored credit card (in guest’s name) at time of purchase and will auto-renew when final class on previous pass is used, or when previous pass expires, whichever comes first.
• To cancel, provide a minimum of 72 hours advance notice before next auto-renew charge. Contact us here.
• Charges, once billed, are not eligible for refund.

Cancellation in First 10 Days of Purchase:

• Passes/Memberships may be cancelled within 10 days of receiving agreement.
• Notice must be provided via our Contact Us page
• Refunds will be prorated based upon the time remaining on pass/membership.
• A cancellation fee of $50 (+ tax) will be deducted from refund amount.

Check before you cancel!

Concerned that you’re not getting the best value for how often you come to class? You may not need to cancel – we’re always open to chatting about your pass/membership options and can help you make a shift if it will better serve your schedule and maintain your practice. Contact us and we’re happy to chat!

Submit a Cancellation Request

Contact us to submit a request to cancel your 1 Month, 3 Month, Month to Month, Annual, or Builders Membership, or The Monthly 4 Pack or Auto Renewing 10 Class Pack. All cancellation requests must be submitted online.

We require 72 hours notice to review and process requests. If you provide us less than 72 hours notice, we will process your request as soon as possible, but we cannot guarantee that a scheduled payment will not be billed within the 72 hour period.

Once we’ve reviewed your request, we will get in touch to confirm your eligibility and the details of your cancellation, including how to submit any required supporting documents.

Need a little bit of time off from your membership? No worries, we get it!

Month to Month, Annual and Builders memberships are eligible for YYOGA’s Hold Policy as follows:

• Eligible memberships can be placed on hold up to 3 times per calendar year.
• Each hold can be a minimum of 1 week and maximum of 1 month in length.
• 72 hours advance notice must be provided (contact us here)
• Holds cannot be backdated.
• Annual/Builders Memberships: expiry date will be adjusted forward by the number of days the hold was in place.
• Month to Month Membership: current month will be extended and payment dates will be adjusted forward by the number of days on hold.

Digital gift cards work the same as traditional physical gift cards, but they can be personalized and purchased online, and emailed directly to the recipient.

YYOGA studio gift cards are valid for:

• Class packs and memberships
• Retail items

If you want to purchase a YYOGA at Home subscription as a gift, make sure you make your purchase through YYOGA at Home here. YYOGA at Home gifted subscriptions are only valid for your YYOGA at Home subscriptions and cannot be applied towards studio services or retail.

It’s simple!  Click here to start the process.

• Select “Online Store” and then “Gift Cards”. 
• Then, just enter the amount, your name and the name of the person you are gifting it to.  
• If you want to send the gift card by email, add both of your email addresses and the date you want the gift card to be sent.  
• Add a personal message and select an image, and then either preview the gift card or complete your purchase!

No.

Gift Cards cannot be replaced if lost or stolen. Please treat your gift card like cash.

You can purchase individual digital gift cards directly on our site that you can email to your employees. Or if you do not need names on the gift cards, and would prefer we help you to make one large purchase of multiple gift cards, please Contact Us and we can help you with your purchase.

Digital gift cards can only be redeemed by the person who is stated as the recipient. But, because the gift card is eligible for retail purchases you could purchase a gift using it. Or contact us and we will help you transfer the gift card to another person. 

The program cost includes your non-refundable registration fee, tuition, training manuals, and a Class Pack for the duration of your training. Books are sold separately. Check out our Teacher Training page to get all the details!

It varies depending on the format. Due to COVID, we’re currently running our trainings virtually with a max capacity of 32 students. 

We regularly offer info sessions 6-8 weeks before the start of the training. The best thing to do is to sign up to be alerted of when they’re running (either virtually or in person).

In order to complete a training you must attend all scheduled classes and complete all required coursework.

Attendance for scheduled classes is mandatory. However, we understand that there may be exceptional circumstances where you are unable to attend class. In these situations, we allow you to make up for the missed class time to complete the training with two options:

1) Take a private session with the trainer. Private sessions cost $150+tax per hour, and a 1 hour private session is equivalent to 4 hours of in-class time. Therefore missing a full day (8 hours) would require 2 hours of private sessions. You may partner up with other students who missed those same days to split the cost of the private sessions. Private sessions must be paid for before the session occurs. (Recommended option)

2) Take the missed days in a subsequent teacher training for free, space permitting. Please note that our trainings may fill up, in which case, you will not be able to attend the required class to make up for missed time.

Certificates are issued after all training days are completed.

Students must understand English and be capable of physically participating in the program for which they are applying. While we expect all practitioners to have a thoughtful practice, you do not need to be able to perform complicated asana to take the program. A commitment to your practice is all that you need. If you are working with an injury, please contact us to discuss your options as this may not be a barrier to your experience.

The minimum age to attend the training is 17 years old but you must have a legal guardian’s permission.

We welcome students of all levels at our teacher trainings! Veteran students will dive deeper into their own practice, and newer students will establish a solid foundation in their own skills.

The 200-Hour Yoga Teacher Training can be paid in full up-front or by module (there are 3 modules). If you choose to pay per module, payment must be made before the start of each module. Check out the “Investment” portion of our Teacher Training page to learn more.

Students receive a class pack to any YYOGA studio during their training for the 200-Hour Yoga Teacher Training and YHot programs. These free classes begin on the first day of each training program. If the training is running virtually, students receive a YYOGA at Home subscription for live and pre-recorded classes.

Your YYOGA membership will be placed on hold during this time. This hold will not affect your regular hold time.

*(Mat and towel service not included).

If YYOGA cancels the program for any reason, you will receive a full refund.

• If you withdraw before the start of the training, you will receive a full refund minus your registration fee.
• If you withdraw before 50% of the program or module is complete, you will receive a 50% refund of payment.
• If you withdraw after 50% of the program or module is complete, no payment refund will be issued.
• You must withdraw in writing.

The non-refundable registration fee is included in the program cost:

• 200-Hour Yoga Teacher Training module and YHot: $150

Yes! YYOGA will issue a T2202a tax receipt for the following programs:

• 200-Hour Intensive Program (all 3 Modules)
• 200-Hour Wednesdays and Weekends Program
• Mentorship Program

Check out the “Investment” tab on our Teacher Training page to get all the details!

If there is an adequate amount of registrants, we offer a work study position. In exchange for assisting in logistics and attendance, the In-Training Assistant receives a 20% discount on the program cost. Applications may be submitted once the applicant has enrolled in the program. Please click HERE for the application form.

We are excited to also announce that we are now offering bursaries of up to 50% of the cost of the full program for our 2020 and 2021 virtual trainings. If you would like to apply for a bursary, visit Contact Us and select “teacher training > bursary”.

Yes! All modules must be completed in sequential order within 18 months of starting the 200-Hour Yoga Teacher Training Program.

The required reading books are:

• The Key Muscles of Yoga: Volume 1 (Ray Long)
• Anatomy Colouring Book (4th edition; Kapit/Elson)
• Yoga Sutras (translation of your choice)

You can purchase them at our retail boutique and should have them for the first day of training.

Yes!

Yes, we welcome passionate students to participate in our continuing education courses and dive deeper into these amazing yoga styles!  If you would like to teach these styles, then a 200-Hour Yoga Teacher Training certification is required.

Once you apply for the program, you will receive a list of eligible mentors from which to choose. In choosing your mentor, consider your own goals for your mentorship:

How do you wish your teaching to evolve?
What do you wish to learn?
Does your mentor demonstrate these qualities or skills?

If you have a specific goal, choose the teacher who best personifies these skills. If you are not sure about the best choice for you, contact us! We will be happy to help you find the perfect fit.

Sign up for more information here. We’ll email you when we have upcoming info sessions and send you a welcome email with helpful tips.

You can also:
– Book a call with our Program Coordinator
– Email us here (select “teacher training” from the menu of options)