Yes! This FAQ will be a great resource. You should also check out:

New Guests
Safety and Etiquette

Welcome!

Begin your journey with us by:

• Finding your preferred location
• Booking your class
• You’ll be prompted to open an account!

Our Starter Pack (three classes for the price of two) is the perfect pass for newbies. Want more tips for newbies? Check out our ‘new guests’ page here.

IMPORTANT TIP: Don’t forget to pre-book your class online (required) and read our safety protocols.

Questions?

• Email Us
  
• DM us on Instagram
• Call a location
• Chat with us in-studio

Don’t forget to come 10 mins prior to class and review our studio etiquette.

The best class type for those new to yoga is Gentle Hatha, Hatha, Yin, Restorative or Flow Yoga.

We have two ways for you to flow from home, depending on how you like to practice.

YYOGA at Home

Our class streaming service and app with unlimited access for one low monthly or annual subscription. New classes added daily. Can’t make the class? No problem, it’s archived for replay at any time. No class reservations required. Click here to start your free 7 days.

• Free 7 day trial
• Subscribe for $14.99 / month or $119 annually
• Daily new releases (weekly schedule below)
• New classes archived for replay
• Unlock 1,000 on-demand classes
• Class options include express (15 – 30 min) + full length (45 – 75 min)
• Designed for home practice; includes visual demonstration
• Cancel anytime, zero commitment required
• Available on multiple devices; download from the app stores

Live Studio Feeds

This is a virtual feed of an in-person class. Lighting, audio, and teacher demonstration will vary.

Book using your studio membership or Class Pack here. Class reservations are required.

• Classes are 60 min or 75 min
• Booking window closes 30 min prior to the start of class
• Streamed through Zoom
• No replays / recordings sent
• Link is sent approx. 1 hour prior to class
• Please make sure your correct email is on file to receive the link

TIP: If you can no longer make your reservation, be sure to cancel at least 30 min prior to avoid having a class taken from your Class Pack.

This is a virtual feed of an in-person class. Lighting, audio, and teacher demonstration will vary. Click here for info on all of our virtual options.

Book using your studio membership or Class Pack either using our “book a class” schedule view and select a class that is called “Live Feed”.

Or if you prefer to JUST look at all virtual studio options, we’ve rounded them up here in a handy scheduler for you.

TIP: If you can no longer make your Live Studio Feed reservation, be sure to cancel at least 30 min prior to avoid having a class taken from your Class Pack.

Live Studio Feeds are designed for those who can join live on the date/time the class runs.

• Classes are 60 min or 75 min
• Booking window closes 30 min prior to the start of class
• Streamed through Zoom
• No replays / recordings sent
• Link is sent approx. 1 hour prior to class
• Please make sure your correct email is on file to receive the link

We recommend wearing workout clothes you can stretch and move in. For YHot classes, wear something you’ll be comfortable sweating in. 

Due to safety measures with regards to COVID 19, you will need to bring your own mat, towel (if needed), and any props you prefer for your practice.

Bring a pre-filled water bottle. Our fresh filtered water fountains are currently closed and we do not sell single use plastic.

Yes! Please make sure you read our Safety and Etiquette.

Yes, our team is present at our front desk during operating hours. However, in order to offer contactless self sign-in, pre-registration into class is required to enter the studio so give us a call, email us or chat with us on Instagram to get help before coming.

Pop on over to our ‘contact us‘ page!

We understand that sometimes things happen that are out of your control, but out of respect for everyone in the studio, we do not allow latecomers as this would disrupt our students and teachers. Please arrive 10 minutes early in order to ensure you can attend. We are firm about this policy.

First, please make sure that you have been cleared by your doctor to practice yoga. 

Although yoga is beneficial for healing, note that some styles are quite vigorous and may not be ideal for when you’re first coming back. We recommend starting off with gentle, slower-paced classes such as Gentle Hatha, Hatha, or Restorative. Yin may be a good choice so long as your injury is not joint-related.

The minimum age to attend any class style WITH a parent/legal guardian present is age 10.

The minimum age to attend any class style WITHOUT a parent/legal guardian present is 15. However, if you are under the age of 19, please have a parent or legal guardian review and sign the electronic waiver when you create your online account. You can practice on your own once you have a waiver signed by your parent/guardian.

Classroom floors and high touch areas like switches and handles will be disinfected after each class. Changing rooms are disinfected after sign in. We use a hospital grade disinfectant that is known to kill viruses like COVID-19.

While our studios are closed, you can book a private personal shopping experience.

How to Set Up and Appointment

• Visit our Contact Us page
• Choose ‘Retail Boutique’ from the options in the list
• Select ‘I want to book a personal shopping appointment’
• Fill out your contact details

We will be in touch to coordinate your appointment.

We love our community.

We’re always looking for ways to celebrate your loyalty. As an active member, you can enjoy the below perks. Some perks include a free birthday class and discounted drop-ins for friends.

1 Month, 3 Month, & Month-to-Month members:

• $5 off a drop-in for a friend, anytime (& as often as you’d like)*
• Free birthday class (valid for you or a friend)
• 10% off workshops
• VIP access to YYOGA events & retail sales
• Free registration for 21 & 30 Day Challenge
• Free access to special classes
• Special surprises from our partners!**

*Member must accompany guest.

5 Class, 10 Class, and The Monthly 4 Pack members:

• Free birthday class (valid for you or a friend)
• Access to special classes
• Special surprises from our partners (if you subscribe to emails from us)

Thank you for your interest in our community photoshoots! Please fill out your information here for a chance to participate in an upcoming shoot. Once you’ve filled out the form stay tuned, we will email you information about the next photoshoot that you’re invited to. Please note, we’ll be photographing small groups of up to 10 people at a time.

We do, please visit this page for more information.

No, we don’t currently accept walk-in’s – you must pre-register for class online here. Bookings open 6 days prior and are first-come, first-served. If the class is full you can join the waitlist. If you are moved from the waitlist to the class, you will receive an auto-email from our booking system and will be responsible for either attending class or cancelling with more than 12 hours notice.

Class reservation is only available online. Anyone with a registered account is able to book a class.
To create an account, click here.

In Studio Class Cancellations:

• As we operate with severely reduced capacities due to COVID safety protocols, it’s critical if you’re unable to attend class that you cancel your reservation at least 12 hours before class begins. If you cancel outside of the 12 hour window:
• If you are on a Class Pack or a drop in, your class will be deducted from your account.
• If you are an unlimited member, a $15 (+ tax) fee will be charged to your credit card on file.

Live Studio Feeds:

• Our system requires you to cancel at least 30 minutes before a Live Studio Feed begins to avoid having a class deducted from your Class Pack or to lose your Drop In class.
• If you are an unlimited member, you will not be charged a fee, but your account will show as “late cancelled”.

If you’re looking for a YYOGA at Home new release, click here, and remember that no bookings (just a subscription) are required to view YYOGA at Home virtual classes.

Simply login to your account, find the class on your schedule and select “cancel”. Please make sure to cancel your reservation 12 hours before the class starts for in-studio classes or at least 30 mins prior to a Live Studio Feed to avoid late cancellation and no-show fees.

No. Unfortunately, when a guest misses their reserved class, it means another guest cannot attend in their place. Please cancel at least 12 hours before class starts for in-studio classes or at least 30 min prior for Live Studio Feeds (virtual classes) to avoid losing a class. If you’re dealing with an emergency, call the studio or contact us so we can help.

Click here to login to cancel your reservation.

No. Because of COVID-19, we currently have very reduced capacities. To accommodate as many guests as possible, we are allowing 1 reservation / guest / day. You can, however, join a virtual class using your membership.

It most likely means you’ve missed the booking window for the class (which is only available until 15 minutes before the class start time for in-studio classes and 30 minutes for Live Studio Feeds (virtual spots). If the class is full, you’ll have the option to waitlist.

If you are on the waitlist and a spot becomes available outside of the 12 hour cancellation window, you’ll be automatically added to class.

Once added, our cancellation policy applies, so be sure to cancel your waitlists if you can no longer attend.

The system will not automatically add a guest within the 12 hour cancellation window but we can do so manually for you at the front desk; if you notice you’re first on the waitlist and really want to attend, give us a call and we can check if there is space available.

Need to check if you made it off the waitlist? Login to your account now!

If you have a reservation, we require you to cancel more than 12 hours before the start of class. This includes if you were automatically moved from the waitlist into class (the system automatically adds you if a spot becomes available more than 12 hours before class starts). Login here to cancel your class.

In Studio Class Cancellations:

• As we operate with severely reduced capacities due to COVID safety protocols, it’s critical if you’re unable to attend class that you cancel your reservation at least 12 hours before class begins. If you cancel outside of the 12 hour window:
• If you are on a Class Pack or a drop in, your class will be deducted from your account.
• If you are an unlimited member, a $15 (+ tax) fee will be charged to your credit card on file.

Live Studio Feed Cancellations:

• Our system requires you to cancel at least 30 minutes before a Live Studio Feed begins to avoid having a class deducted from your Class Pack or to lose your Drop In class.
• If you are an unlimited member, you will not be charged a fee, but your account will show as “late cancelled”.

For extenuating circumstances related to COVID, please contact us here if you need to cancel outside the cancellation window.

For extenuating circumstances related to COVID, please contact us here if you need to cancel outside the cancellation window.

The Monthly 4 Pack Cancellation Policy:

• Membership is charged to a stored credit card (in member’s name) on an automatic monthly basis.
• To cancel, provide a minimum of 72 hours advance notice before next auto-renew charge. Contact us here.
• Payments, once billed, are not eligible for refund.

Month to Month Membership Cancellation Policy:

• A minimum of 3 monthly payments is required. Membership is charged to a stored credit card (in member’s name) on an automatic monthly basis.
• To cancel, provide a minimum of 72 hours advance notice before next auto-renew charge. Contact us here.
• Monthly payments, once billed, are not eligible for refund.
• Cancellations and holds cannot overlap.

1 Month/ 3 Month/ Annual/ Builders Membership Cancellation Policy:

• Cancellation can only be granted if: moving more than 30km away from any YYOGA studio (proof of new address required), OR a doctor has instructed the member to stop practicing for medical reasons (doctor’s note required).
• To cancel, provide a minimum of 72 hours notice. Contact us here.
• A cancellation fee of $50 (+ tax) will be deducted from the refund amount.
• Refunds are prorated based upon the time remaining on membership.

10 Class Pack Auto-Renewing Cancellation Policy:

• Pass is charged to stored credit card (in guest’s name) at time of purchase and will auto-renew when final class on previous pass is used, or when previous pass expires, whichever comes first.
• To cancel, provide a minimum of 72 hours advance notice before next auto-renew charge. Contact us here.
• Charges, once billed, are not eligible for refund.

Cancellation in First 10 Days of Purchase:

• Passes/Memberships may be cancelled within 10 days of receiving agreement.
• Notice must be provided via our ‘contact us’ page.
• Refunds will be prorated based upon the time remaining on pass/membership.
• A cancellation fee of $50 (+ tax) will be deducted from refund amount.

Check before you cancel!

Concerned that you’re not getting the best value for how often you come to class? You may not need to cancel – we’re always open to chatting about your pass/membership options and can help you make a shift if it will better serve your schedule and maintain your practice. Contact us and we’re happy to chat!

Submit a Cancellation Request

Contact us to submit a request to cancel your 1 Month, 3 Month, Month to Month, Annual, or Builders Membership, or The Monthly 4 Pack or Auto Renewing 10 Class Pack. All cancellation requests must be submitted online.

We require 72 hours notice to review and process requests. If you provide us less than 72 hours notice, we will process your request as soon as possible, but we cannot guarantee that a scheduled payment will not be billed within the 72 hour period.

Once we’ve reviewed your request, we will get in touch to confirm your eligibility and the details of your cancellation, including how to submit any required supporting documents.

Need a little bit of time off from your membership? No worries, we get it!

Month to Month, Annual and Builders memberships are eligible for YYOGA’s Hold Policy as follows:

• Eligible memberships can be placed on hold up to 3 times per calendar year.
• Each hold can be a minimum of 1 week and maximum of 1 month in length.
• 72 hours advance notice must be provided (contact us here)
• Holds cannot be backdated.
• Annual/Builders Memberships: expiry date will be adjusted forward by the number of days the hold was in place.
• Month to Month Membership: current month will be extended and payment dates will be adjusted forward by the number of days on hold.

• Passes/Memberships may be cancelled within 10 days of agreement.
• Notice must be provided via our Contact us page.
• Refunds will be prorated based upon the time remaining on pass/ membership.
• A cancellation fee of $50 (+ tax) will be deducted from the refund amount.

They work exactly the same as a traditional physical gift card. Now, you can save time and make your own customized gift cards with a personalized message for the recipient online. No need to come into the studio.

If you’d like to gift a YYOGA at Home subscription, though, make sure you buy that through YYOGA at Home here.

YYOGA studio gift cards are valid for passes, memberships, retail or food and beverage items. You can even use it towards a Month to Month Membership. Contact us if you want us to help you apply your gift card towards a Month to Month payment. 

YYOGA at Home gifted subscriptions are only valid for your YYOGA at Home subscriptions and cannot be applied towards studio services or retail.

On the first page, make sure you click “send recipient the gift card via email” and it will go directly to their inbox. You will also get a copy of it and the receipt in your inbox too.

Start by visiting our digital gift card page here.

Follow the prompts on this page and fill in all the details including the name of the person you are gifting it to. If you are sending the gift card to a friend by email, make sure you click “send recipient the gift card via email” to send the gift card directly to their email inbox. If you like, you can add a personalized message and an image from the options provided. 

You can preview what your gift card will look like by clicking “Preview”. Once you are happy with how it looks, click “Make Purchase”. 

At this point, you will be taken to the checkout and you will need to log in with your YYOGA ID which is the same one you use to reserve for classes. If you do not have a YYOGA ID, click “Log In As Guest.” After that, enter your credit card information and email to complete your purchase. You will be emailed a receipt.

Digital gift cards can only be redeemed by the person who is stated as the recipient. But, because the gift card is eligible for retail purchases you could purchase a gift using it. Or contact us and we will help you transfer the gift card to another person. 

No.

Gift Cards cannot be replaced if lost or stolen. Please treat your gift card like cash.

You can purchase individual digital gift cards directly on our site that you can email to your employees. Or if you do not need names on the gift cards, and would prefer we help you to make one large purchase of multiple gift cards, please contact us and we can help you with your purchase.

The program cost includes your non-refundable registration fee, tuition, training manuals, and a Class Pack for the duration of your training. Books are sold separately. Check out our Teacher Training page to get all the details!

It varies depending on the format. Due to COVID, we’re currently running our trainings virtually with a max capacity of 32 students. 

We regularly offer info sessions 6-8 weeks before the start of the training. The best thing to do is to sign up to be alerted of when they’re running (either virtually or in person).

In order to complete a training you must attend all scheduled classes and complete all required coursework.

Attendance for scheduled classes is mandatory. However, we understand that there may be exceptional circumstances where you are unable to attend class. In these situations, we allow you to make up for the missed class time to complete the training with two options:

1) Take a private session with the trainer. Private sessions cost $150+tax per hour, and a 1 hour private session is equivalent to 4 hours of in-class time. Therefore missing a full day (8 hours) would require 2 hours of private sessions. You may partner up with other students who missed those same days to split the cost of the private sessions. Private sessions must be paid for before the session occurs. (Recommended option)

2) Take the missed days in a subsequent teacher training for free, space permitting. Please note that our trainings may fill up, in which case, you will not be able to attend the required class to make up for missed time.

Certificates are issued after all training days are completed.

Students must understand English and be capable of physically participating in the program for which they are applying. While we expect all practitioners to have a thoughtful practice, you do not need to be able to perform complicated asana to take the program. A commitment to your practice is all that you need. If you are working with an injury, please contact us to discuss your options as this may not be a barrier to your experience.

The minimum age to attend the training is 17 years old but you must have a legal guardian’s permission.

We welcome students of all levels at our teacher trainings! Veteran students will dive deeper into their own practice, and newer students will establish a solid foundation in their own skills.

The 200-Hour Yoga Teacher Training can be paid in full up-front or by module (there are 3 modules). If you choose to pay per module, payment must be made before the start of each module. Check out the “Investment” portion of our Teacher Training page to learn more.

Students receive a class pack to any YYOGA studio during their training for the 200-Hour Yoga Teacher Training and YHot programs. These free classes begin on the first day of each training program. If the training is running virtually, students receive a YYOGA at Home subscription for live and pre-recorded classes.

Your YYOGA membership will be placed on hold during this time. This hold will not affect your regular hold time.

*(Mat and towel service not included).

If YYOGA cancels the program for any reason, you will receive a full refund.

• If you withdraw before the start of the training, you will receive a full refund minus your registration fee.
• If you withdraw before 50% of the program or module is complete, you will receive a 50% refund of payment.
• If you withdraw after 50% of the program or module is complete, no payment refund will be issued.
• You must withdraw in writing.

The non-refundable registration fee is included in the program cost:

• 200-Hour Yoga Teacher Training module and YHot: $150

Yes! YYOGA will issue a T2202a tax receipt for the following programs:

• 200-Hour Intensive Program (all 3 Modules)
• 200-Hour Wednesdays and Weekends Program
• Mentorship Program

Check out the “Investment” tab on our Teacher Training page to get all the details!

If there is an adequate amount of registrants, we offer a work study position. In exchange for assisting in logistics and attendance, the In-Training Assistant receives a 20% discount on the program cost. Applications may be submitted once the applicant has enrolled in the program. Please click HERE for the application form.

We are excited to also announce that we are now offering bursaries of up to 50% of the cost of the full program for our 2020 and 2021 virtual trainings. If you would like to apply for a bursary, visit Contact Us and select “teacher training > bursary”.

Yes! All modules must be completed in sequential order within 18 months of starting the 200-Hour Yoga Teacher Training Program.

The required reading books are:

• The Key Muscles of Yoga: Volume 1 (Ray Long)
• Anatomy Colouring Book (4th edition; Kapit/Elson)
• Yoga Sutras (translation of your choice)

You can purchase them at our retail boutique and should have them for the first day of training.

Yes!

Yes, we welcome passionate students to participate in our continuing education courses and dive deeper into these amazing yoga styles!  If you would like to teach these styles, then a 200-Hour Yoga Teacher Training certification is required.

Once you apply for the program, you will receive a list of eligible mentors from which to choose. In choosing your mentor, consider your own goals for your mentorship:

How do you wish your teaching to evolve?
What do you wish to learn?
Does your mentor demonstrate these qualities or skills?

If you have a specific goal, choose the teacher who best personifies these skills. If you are not sure about the best choice for you, contact us! We will be happy to help you find the perfect fit.

Sign up for more information here. We’ll email you when we have upcoming info sessions and send you a welcome email with helpful tips.

You can also:
– Book a call with our Program Coordinator
– Email us here (select “teacher training” from the menu of options)

One year from date of purchase.

Please contact us with your order size for a quote.

We ask that at you have at least 10 people per calendar year purchasing a pass product at YYOGA. Companies and groups who do not meet this criteria will not be renewed for a subsequent year.

Depending on when your request is submitted, it can take up to 2 weeks. We will do our very best to get back to you before then!