An integral part of our Operations team, the Guest Experience team member is focused on connecting with our guests and building a strong, lighthearted community spirit.
Schedule Options:
Full time: 32 – 40 hours / week
Part time: 0 – 32 hours / week
Reports to: Studio Manager
This role requires a high level of organization and a consistent focus on delivering exceptional customer service by addressing individual guest needs and proactively resolving potential issues. You will be responsible for the smooth coordination of daily studio operations, ensuring every guest experience exceeds expectations.
Details:
Guest
- Experience and understand YYOGA’s services, programs, and products
- Excellent communication skills
- Actively engage with guests in person and over the phone to build guest loyalty and retain membership
- Sell the appropriate pass or membership based on a guest’s unique needs
- Clearly and actively convey relevant policies to guests
- Utilize YYOGA policy & procedure to handle and resolve service issues
- Stay up to date with all current and upcoming promotions, events, offerings, and policy adjustments
Facilities
- Ensure facilities are well cared for and inviting
- Follow all health & safety systems
- Clean, stock, and maintain facilities to create a high-quality guest experience
- Communicate repairs and maintenance issues to Studio Leadership
Administration
- Accurately complete and maintain guest accounts
- Efficiently handle and balance sales transactions
- Communicate discrepancies or concerns to Studio Leadership
Team
- Take responsibility and initiative for completing all duties
- Communicate in an objective, respectful, and timely manner
- Share recognition and supportive, constructive feedback
- Actively collaborate towards individual and team goals
- Engage in team and one-on-one meetings
- Proactively communicate with Studio Leadership when you require additional support
Retail
- Be educated and stay up to date on product details
- Assist guests by recommending products that meet their unique needs
- Prepare merchandise according to YYOGA’s merchandising standards
- Monitor and replenish product levels on an ongoing basis
- Utilize YYOGA systems & procedures to address loss prevention
Additional duties as assigned
Qualifications
Required
- Enthusiastic, personable, and professional disposition
- A desire to advocate for the YYOGA brand and sell passes and memberships
- Passionate about promoting yoga and wellness
- Previous customer service, retail, or hospitality experience
- Ability to work in a fast-paced work environment, both independently and as part of a team
- Ability to communicate effectively in person and over the phone
- Ability to effectively resolve challenging guest situations
- Adaptable with a desire to develop new skills
- Organized, detail-oriented, and able to multitask
- Computer skills
- Ability to meet the scheduling needs of the studio
Bonus
- Experience using MarianaTek
- First aid and/or CPR certificate
- Ability to speak a 2nd language
To apply, please fill out this form.
A member of our team will reach out if you are selected for an interview and to let you know the timing of our next interview and hiring cycle.