Guest Experience Team Member

Bring your passion for yoga, mindfulness and community to life by starting a career at YYOGA!

Working with one of Canada’s leading yoga studios, this is your chance to use your people skills while connecting with our guests and creating a strong community spirit in a team who don’t (usually) take themselves too seriously.

It’s not all peace, love & yoga, of course (though it is pretty magical). You’ll need to be well-organized, provide a consistently high level of customer service by focusing on each guest’s individual needs, proactively anticipating areas of concern and facilitating the smooth coordination of daily operations. In this way, you will ensure that your YYOGA Studio exceeds our guest’s expectations and delivers an amazing experience every time.

In return we will ensure your individuality is respected and that we provide a relaxed and friendly working environment where you get to wear yoga pants every day – bonus right?! In addition, you can look forward to some of our great benefits like:

  • Fun, supportive and community centric environment
  • Comprehensive training and Learning and Development opportunities
  • Awesome discounts on retail, workshops, and teacher training
  • Extended Benefits for team members who meet required hours and wait period
  • We positively promote career advancement within YYOGA. We always want to see our team fly and are always looking for new superstars from within our team to support our growth in Canada

YOUR ROLE

We are on the lookout for the next customer service rockstar to join our team and continue to make YYOGA the home for yogis across Canada.

WHO YOU ARE

  • Someone with strong customer service and listening skills
  • You have excellent written and verbal communication skills – ability to communicate effectively over the phone and in person
  • Enthusiastic, personable and professional
  • Passionate about wellness, fitness, yoga – a desire and ability to promote the YYOGA brand and help us expand our community of loyal members
  • You have strong time management, prioritization and multitasking skills

WHAT THE JOB REQUIRES

  • Previous customer service, retail or hospitality experience 
  • A desire to advocate for the YYOGA brand and sell passes and memberships
  • Passionate about promoting yoga and wellness
  • Ability to effectively resolve challenging guest situations
  • Ability to work in a fast-paced work environment, both independently and as a part of a team
  • Ability to successfully multitask
  • Ability to communicate effectively over the phone and in-person
  • Enthusiastic, personable and professional disposition
  • Adaptable with a desire to develop new skills
  • Computer skills
  • Organized and detail-oriented
  • Ability to meet the scheduling needs of the studio(s)

Bonus:

  • Experience using MindBody Online
  • First aid and/or CPR certificate
  • Ability to speak a 2nd language

LOCATIONS

Currently accepting applications for all studios (part-time with the possibility for full-time):

  • Westside (Kitsilano, West Sixth)
  • North Vancouver (Northshore Elements, Park Royal)
  • Richmond Olympic Oval
  • Highgate
  • Downtown & Yaletown
  • Whistler

HOW TO APPLY

To apply, please fill out this form. We thank you in advance for your interest in working with us and hope to welcome you to the YYOGA fam.