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Studio Supervisor (Kitsilano)

An integral part of our Operations leadership team, the Studio Supervisor is a highly involved community leader who supports their team in delivering the YYOGA experience in studio.

Position: Studio Supervisor (Operations)
Schedule & Location:
40 Hours a week – Salary
YYOGA Kitsilano – on site

Reports To:
Studio Manager		Direct Reports:
Guest Experience Team Members
Shift Leads


Position Summary 

Working closely with their Studio Manager (SM), the Studio Supervisor is responsible for supporting and managing all aspects of the Guest Experience (GE) Team. Working alongside the GE team, they participate in activities including training, coaching and hiring, all with the intention of building the best team in the industry. The Studio Supervisor cares deeply about the guest experience, and prioritizes ensuring our studios are operating in a way that embodies YYOGA’s values and standards. In addition to their team leadership duties, they support studio operations by executing initiatives in studio, upholding operating standards and diligently completing administrative responsibilities. 


Who You Are

  • You love working with people, and you strive to help both guests and team members have the best experience possible at YYOGA. You do everything you can to create a welcoming and inclusive environment for your team and guests. 
  • You love the YYOGA brand, and enjoy being in our studios and championing the YYOGA experience. You are enthusiastic about helping us sell our memberships and expand our community.
  • You value working within existing systems and policies, but you are also comfortable navigating the grey zone when a circumstance calls for a different approach.
  • You are a problem solver at heart – you can see the solution through the challenges and you are comfortable and calm working on the fly when dealing with novel situations. 
  • You understand that running a business, even a yoga business, means managing studio activities to maximize profitability. You can make tricky decisions that balance the various needs of the business. 
  • You’re a great communicator – you’re clear, kind and thoughtful with your words.
  • You’re highly professional, approachable and friendly.
  • You know how to have fun while working hard, and you contribute to a motivating and positive work environment.
  • You enjoy learning and taking on new challenges – you are adaptable, open to feedback and search for opportunities to learn within your role.
  • You like collaborating with others but have the confidence to work independently and be the leader in the studio.
  • You’re diligent with details and are comfortable with administrative tasks.
  • You love investing time into coaching and supporting others. You have previous experience leading or supervising a team – ideally with experience in the fitness, retail or hospitality industry. 
  • You enjoy being in your studio and are able to meet the specific and ongoing needs of the studio’s operating schedule. This involves select evening and weekend availability, as well as the ability to support occasional emergency situations outside of your usual working hours.
  • We would also love it if you have 6+ months experience in a Shift Lead or Lead position at YYOGA


What You’ll be Doing


Team Leadership & Support

  • You are continuously helping your team to grow and develop. You do this by training and coaching studio team members to help them bring out their strengths. You diligently ensure your team follows operational policies & procedures. You also recognize your team for their achievements and if you need to share constructive feedback you do so in a proactive, respectful and timely manner
  • You’re action oriented and thrive in a busy work environment. You work alongside your team and help them manage the flow and workload of their day.
  • You motivate, coach and support team members to achieve individual and team goals which help contribute to the success of the business. You rally the team around sales goals and celebrate achievements with recognition.
  • You work to keep all members of your team on the same page and communicate in a clear, objective, respectful, and timely manner regardless of circumstances.
  • You execute the studio operating schedule to meet all operational needs and efficiently utilize resources.
  • You execute the YYOGA HR cycle including: check-ins, reviews, performance management and exit procedures.
  • You work collaboratively with your SM to recruit and hire studio team members that are the best in the industry.

Guest Experience & Support

  • You work very closely with the GE team, often joining the team for shifts on the desk. You’re an expert at providing great service and you lead by example and ensure all team members consistently deliver YYOGA service standards. You are a champion for the YYOGA experience and you model, train and coach behaviours that promote guest engagement, community building, loyalty and sales. 
  • You are highly involved in the YYOGA community and regularly engage with YYOGA’s services, programs, products and campaigns. You stay up to date with all current and upcoming promotions, events, offerings, and policies. You support the team to adjust to changes by clearly and actively communicating and training team members in a way that’s engaging and supportive.
  • When things get challenging, you utilize YYOGA systems to resolve service issues in a timely manner.
  • You’re great at viewing things from the guest’s perspective and partner with your SM to complete regular audits of service standards, always looking for opportunities to improve on the guest experience and guest loyalty. 

Studio Operations & Department Partnerships

  • You partner with the SM to assess studio financials and execute a monthly plan to address areas of opportunity to maximize profitability. You manage your costs within your budget.
  • You’re at home using technology and navigate our booking platform and other systems with ease and expertise.
  • You care for our facilities as part of creating a great guest experience. You ensure our facilities are inviting, comfortable and well cared for and proactively communicate any repairs and maintenance work required to uphold YYOGA standards. You make sure the studio is well equipped by maintaining appropriate supply levels.
  • You care about the safety of your team & guests and ensure team members follow all health & safety systems.
  • You can tap into detailed and administrative work when the task at hand calls for it. You accurately perform payroll approvals, cash procedures, guest account management and other administrative duties within designated deadlines. You care about getting things right and communicate discrepancies or concerns with collaborators.
  • You help us maximize retail sales by merchandising, replenishing and maintaining the boutique and engaging and training team members regarding product knowledge. You also execute inventory management and shipping and receiving procedures and take steps to help us prevent and address product loss.

Other duties as assigned


What We Offer

  • A complete compensation package including participation in our bonus program and a mobile cell phone stipend to help cover cell phone costs
  • Generous time off entitlements including vacation time and quarterly flex days
  • A supportive work environment with ample opportunities for learning, growth & development including a continuing education allowance to help you build your relevant skills and your career at YYOGA
  • Health benefits like a health spending allowance, unlimited access to mental health support through a Telus My Care subscription and a complimentary YYOGA membership for you and your partner/dependent
  • Discounts on great extras like YYOGA retail products, workshops, teacher training & partner offers


How to Apply


YYOGA invites and encourages all qualified people to apply; we believe in providing an inclusive workplace where all individuals have the opportunity to succeed. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our team.

YYOGA values learning and development; we encourage those who do not meet all of the above requirements but are passionate about the opportunity to still apply. We thank all those who apply for their interest in working with our team! All applicants are reviewed and those selected for an interview will be contacted within a reasonable time frame.