Studio Manager

Bring your passion for yoga, mindfulness, and community to life by starting a career at YYOGA!

We are looking for a passionate leader with experience. The Studio Manager is responsible for the day-to-day leadership, management and development of the studio team, teachers and studio operations. Working closely with the Regional Operations Manager (ROM) and the Director of Programming (DOP), the SM is responsible and accountable for the execution of the strategic plan and budget for their studio. They are committed to supporting a dedicated team of people that exceed guest expectations and deliver an amazing experience.

Working with one of Canada’s leading yoga studios, this is your chance to use your skills and experience to help us provide a consistently high level of customer service and create a strong community spirit through our in-studio teams.

YOUR ROLE

Guest

● Ensure all team members consistently deliver YYOGA service standards
● Model and train behaviours that promote guest engagement, community building, loyalty, and sales
● Utilize YYOGA policy & procedure to handle and resolve service issues in a timely manner
● Stay up to date with all current and upcoming promotions, events, offerings, and policy adjustments. Clearly and
actively communicate and train relevant policies to team members.
● Experience and understand YYOGA’s services, programs and products
● Provide feedback to the Basecamp Team regarding opportunities to evolve in support of guest and team loyalty
● Complete regular audits of service standards

Team

● Set a high example of integrity, communication, and collaboration
● Communicate in a clear, objective, respectful, and timely manner regardless of circumstances
● Support Supervisors or Lead to manage the flow and workload of the studio team
● Train, coach and develop studio team members
● Motivate and support team members to achieve individual and team goals
● Ensure all team members follow operational policies & procedures
● Encourage and support the ongoing growth and development of team members by providing opportunities and
sharing constructive feedback and recognition in a proactive, respectful and timely manner
● Design and manage the studio operating schedule to meet all operational needs and efficiently utilize resources
● Lead and guide the Execution of the YYOGA HR cycle including check-ins, reviews, performance management,
succession planning and exit procedures
● Lead the recruitment and hiring of studio team members

Finance

● Manage studio activities to maximize profitability – monitor studio revenue targets on a continual basis and ensure
controllable expenses are managed within budget
● Assess studio financials and create a monthly action plan to address areas of opportunity
● Ensure finance-related duties are completed in a timely and cost-efficient manner including payroll approval,
cashout reconciliation and month-end responsibilities

Facilities

● Ensure facilities are inviting, comfortable and well cared for – proactively communicate any repairs and
maintenance work required to uphold YYOGA standards
● Ensure that team members follow all proper health & safety systems
● Utilize YYOGA policies and procedures to order and maintain appropriate supply levels
● Main point of contact with the property manager, contractors, contracts and service arrangements

Programming

● Regularly engage with the teaching community and attend classes within assigned studio(s)
● Provide feedback to the DOP regarding studio schedules, class offerings and teacher fit
● Execute programming initiatives as requested by the DOP

Retail

● Ensure that the boutique is merchandised and maintained to YYOGA standard
● Engage and train team members regarding product knowledge
● Oversee inventory management and shipping and receiving
● Provide feedback to the Retail Manager on inventory levels, merchandise mix, pricing and guest appeal
● Prevent and address product loss

Marketing

● Ensure that all Marketing initiatives are executed
● Participate in the execution of local community events
● Observe and provide feedback to the Director of Marketing on new or emerging opportunities within the local
community

WHO YOU ARE

Qualifications

● 1+ years’ experience managing teams and budgets – experience in the fitness, retail, health & wellness or
hospitality industry preferred
● Strong work ethic – ability to work in a fast-paced work environment, both independently and as a part of a
collaborative team
● Adaptable and quick learner with a desire to develop new skills
● Enthusiastic, personable and professional disposition
● Calm, thoughtful and solution-oriented under pressure
● Passion and proven ability to recruit, train, coach, develop and lead individuals and teams
● Ability to make effective decisions that balance all business considerations
● Strong administrative and computer skills including attention to detail, time management, and organization
● Passionate about promoting wellness, fitness, yoga – a desire and ability to advocate for the YYOGA brand and
help us expand our community of loyal members
● 200 Hour Certified Yoga Teacher, Yoga Alliance approved
● Ability to travel between required locations and be present at studios during key operating hours

Preferred

● 1+ year experience in a Studio Leadership position at YYOGA
● University Degree
● Experience using MindBody Online
● First Aid and/or CPR certificate
● Ability to speak a 2nd language

DOES THIS SOUND LIKE YOU!?

This position is open and accepting applications! If you’re uncertain as to whether this could be a good fit for you, please reach out for more information.

To submit your application, please email your resume and cover letter to jobs@yyoga.ca. We thank you in advance for your interest in working with us and hope to welcome you to the YYOGA fam soon!