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Guest Experience Team Member

September 3rd, 2019

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Bring your passion for yoga, mindfulness and community to life by starting a career at YYOGA!

Working with one of Canada’s leading yoga studios, this is your chance to use your people skills while connecting with our guests and creating a strong community spirit in a studio team of colleagues who don’t (usually) take themselves too seriously. 

It’s not all peace, love & yoga, of course (though it is pretty magical). You’ll need to be well-organised, provide a consistently high level of customer service by focusing on each guest’s individual needs, proactively anticipating areas of concern and facilitating the smooth coordination of daily operations. In this way, you will ensure that your YYOGA Studio exceeds our guest’s expectations and delivers an amazing experience every time.

In return we will ensure your individuality is respected and that we provide a relaxed and friendly working environment where you get to wear yoga pants every day - bonus right?! In addition, you can look forward to some of our great benefits like: 

  • Free yoga! Unlimited Membership with Mat & Towel Service
  • Fun, supportive and community centric environment
  • Comprehensive training and Learning and Development opportunities
  • Awesome discounts on retail, workshops, and teacher training
  • Extended Benefits for team members who meet required hours and wait period
  • Free yoga for your spouse! (For team members who meet required hours and wait period)
  • We positively promote career advancement within YYOGA. We always want to see our team fly and are always looking for new superstars from within our team to support our growth in Canada

Your role: 
We are on the lookout for the next customer service rockstar to join our team and continue to make YYOGA the home for yogis across Canada. 

Who you are: 

  • You’ve worked in customer service, hospitality or sales
  • Someone with strong customer service and listening skills
  • You have excellent written and verbal communication skills - ability to communicate effectively over the phone and in person
  • Enthusiastic, personable and professional 
  • Passionate about wellness, fitness, yoga - a desire and ability to promote the YYOGA brand and help us expand our community of loyal members
  • You have strong time management, prioritization and multitasking skills

What the job requires: 

  • Ability to quickly and effectively resolve challenging guest situations
  • Strong computer skills - experience using MindBody Online an asset
  • Strong work ethic - ability to work in a fast paced work environment, both independently and as a part of a collaborative team
  • Adaptable and quick learner with a desire to develop new skills
  • Organized and detail Oriented
  • Ability to meet the specific and ongoing needs of the studio(s) operating schedules
  • First aid and/or CPR certificate an asset
  • Fluency in a 2nd language an asset

Please APPLY NOW to start the application process. 

Want to know more? Read our story and pop into your closest studio to check out a class!

Currently accepting applications for all studios (part-time with the possibility for full-time):

  • Westside (Kitsilano, South Granville, West Sixth)
  • North Van (Northshore Elements, Park Royal)
  • Richmond Olympic Oval
  • Highgate
  • Downtown & Yaletown
  • Whistler

We thank you in advance for your interest in working with us and hope to welcome you to the YYOGA fam soon!