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Reopening Update

June 24th, 2020

Dear YYOGA fam,

Thank you for your support of the first round of our studio re-openings.

We’re excited to share that we have opened nine locations as of Monday, July 20th:

  • Park Royal
  • Highgate
  • Neo Whistler
  • Richmond Olympic Oval
  • Yaletown
  • Downtown Flow
  • Kitsilano
  • Northshore Elements
  • West Sixth

All of our locations have opened with:

  • reduced capacity + focused programming
  • increased cleaning
  • updated safety procedures
  • updated reservation, cancellation and waitlist policies (to be linked)

Advanced bookings are required and open for reservations.

Before you can reserve for a class, you will need to reactivate your pack or membership. Please complete this form with 48 hours notice to reactivate your pack or membership. If you reserve, but can no longer attend, please cancel your reservation online more than 12 hours before your class to allow another guest the opportunity to practice. 

Unfortunately, we still do not have a reopening date for the remaining locations, including Toronto, and we continue to await further direction from the provincial government. 

Whenever we have another update to share about our remaining locations, you’ll be the first to know.

The plan below outlines for you our standards of health and safety, as well as new procedures and policies that you need to know about before you come see us.

As always, we are here for you if you have any questions.

Can’t wait to practice alongside you,

YYOGA President

Standards of Health

The safest experience for everyone is the one that is co-created with you.

As has always been the case, we remain committed to maintaining our high standards of health and hygiene, but we need your help too.

W H A T   W E ' R E   D O I N G

Mandatory health screening & etiquette
Health screening for guests, teachers and team members is required. Only those who meet requirements and follow mandatory safety guidelines are permitted. 

If you show any signs of illness while present in the studio (for example, coughing) or you do not follow our safety protocols, we will ask you to leave. 

Select studios
As part of our phased approach to ensure our safety protocols are functioning the way we need them to, we reopened select B.C. locations:

Downtown Flow
West Sixth
Park Royal
Neo Whistler
Richmond Olympic Oval

Reduced capacity & focused programming
Capacities reduced to give the required 6 feet space in between each mat. Markers identify where to place your mat. We’re offering select styles as part of this first phase (no YRide yet). Focused programming allows more time in between classes for increased cleaning.

Cleaning procedures
High touch areas are regularly and thoroughly cleaned using a hospital grade disinfectant that is known to kill viruses. Classroom floors and high touch areas like switches and handles will be disinfected after each class. Changing rooms will be disinfected after sign in. Team members will wear gloves when cleaning. 

Protection of staff
Plexiglass barriers will be installed around the sign in station. We’ve provided optional gloves and face masks for team members. Teams have been provided with additional health, safety and personal hygiene training prior to working in the studio.

Reduced services
No props will be available and programming will be offered with this in mind.

  • Tea lounge spaces, showers, saunas and water fountains remain closed.
  • Tea service, mat and towel rentals and tokens are temporarily discontinued.

Retail Boutique

At this time, our boutiques are closed during our studio hours. Please contact boutique@yyoga.ca for support with purchasing from our boutique. We would love to help you select props, gear & apparel that you can purchase in advance and pick up before class, or curbside.

W H A T   W E   N E E D   F R O M   Y O U

–– Before coming to the studio ––

Meet Health Screening Standards Please use the Self Assessment before you come to the studio.

Personal Protective Equipment If you wish to wear this, you are welcome and encouraged to do so.

No Walk-ins; Advanced Booking Only You must pre-register for class online. Bookings open 6 days prior and are first-come, first-served.

New Class Cancellation Policy As we are offering limited spots for booking, we now require guests to cancel reservations they cannot attend more than 12 hours before the start of class. Read more

New Waitlist Policy If it’s outside of the 12 hour cancellation window and you’re next on the waitlist, you’ll be added to class automatically if someone cancels. Once you’re added, our cancellation policy applies. Read more

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By choosing to attend a class at YYOGA, even with the above mentioned safety measures, you acknowledge and accept the additional risks associated with the global health pandemic COVID-19

M E M B E R S H I P S   &   P A S S E S

At this point in time, all memberships will remain paused until you contact us to reactivate.

As a bonus, if you choose to reactivate your 1 month, annual, builders or month-to-month membership, we’re including free Zoom live streamed classes as part of your membership until July 31, 2020. 


V I R T U A L   C L A S S E S

We know that digital options are here to stay; we’re excited to continue testing and exploring what the best format will be for our live classes longer term. More to come!

In the meantime, the below remain available to you:

Live Streamed Classes
For the time being, these will continue to be available via Zoom on a drop-in basis.  

YYOGA at Home Subscription
Expect weekly releases and more exciting content in the coming weeks. Practice anytime, anywhere and on demand.

200528 Reopen Collage Blog4

C O L L E C T I V E   R E S P O N S I B I L T Y

Please stay at home if you are in any of the following situations. Guests, team members and teachers in any of these situations will not be permitted to enter YYOGA. We’ll happily welcome you back after a period of self-isolation.

Have Symptoms of COVID-19
If you have symptoms of COVID-19 including fever, chills, cough, shortness of breath, sore throat and painful swallowing, self-isolate at home for a minimum of 10 days.

Instructed by Health Official
If you have been given direction by a provincial health officer to self-isolate, follow those instructions.

Been Outside of Canada
If you have arrived from outside of Canada, or have had contact with a confirmed COVID-19 case, self-isolate for a minimum of 14 days and monitor for symptoms.

E M B R A C I N G   T H E  E V O L U T I O N

One thing this unpredictable experience has taught us is remaining adaptable and open to fine tuning allows us to better serve you. We know we’re better together when we collectively embrace this and support one another.

Thank you for being here.
We’re sure glad you’re along for the ride.

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