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I'm new to YYOGA! How do I start?

Welcome! We are so happy to meet you; we welcome all levels of practice to our studios so you'll feel right at home in our community.

You can start by exploring our locations and class schedule to see what might be right for you, and join online today. Our Starter Pack, offering 3 classes for $49, is the best value for newbies but we do occasionally have special offers so be sure to check out our pricing page. 

Make sure you’ve registered for your class online before coming in as we do not currently accept walk-ins. If you have questions we encourage you to chat with our Guest Experience Team by phoning the studio or filling out our Contact Us Form. When you attend your first class, come 10 minutes prior and our studio team will lead you in. Don’t forget to bring your own mat, props and filled water bottle as we are not lending these out during this time and our fountains are temporarily out of service. Check out our etiquette page for more details.

Also, let your teacher know that you are new to yoga, and feel free ask any questions that you may have. They are there to make sure you feel comfortable, welcome and informed. 

If you're a little worried about being rushed, it's not a bad idea to try out a class that is not during prime time hours (lunch and after work), to ensure you get the additional attention you might need.

How do I sign in for class? Do I just show up?

No, You must pre-register for class online. Bookings open 6 days prior and are first-come, first-served. See booking policy. When you arrive at the studio for your pre-booked class you will follow our touchless check in process. Please be sure to arrive at least 10 to 15 minutes early to in order to be let into the studio.,

Because we are functioning at half-capacity, class spots may be full far in advance so be sure to book your classes now! When you do reserve online, note that you must arrive at the­ studio 10 minutes before class starts. You can make an online reservation ahead of time if you have an active pass with classes available on it.

Online reservations: how do they work and what is the policy for cancelling reservations?

Class reservations are only available online. They cannot be completed over the phone or in person. When you reserve, your spot will be held until 10 minutes before class starts. If you do not arrive to claim your reservation by the 10 ­minute mark, your spot may be given away to another guest.

For your online reservation to go smoothly, please make sure that you have an active pass with classes available, and that you have connected your profiles on our website. You should then be able to easily reserve and keep track of your schedule.

As we are offering limited spots for booking, we now require guests to cancel reservations they cannot attend more than 12 hours before the start of class. 

Please see our Reservation Policy FAQ for answers to other reservation questions, along with step by step instructions for making and cancelling reservations.

What should I wear? Do I need a mat?

Wear comfortable clothes that you can easily move and stretch in. If you are attending a YHot class you may want to wear shorts, and bring a towel. Please bring your own mat, towel, props and water as these are not being rented out by the studios at this time.

I have an injury but would still like to try yoga. What class should I attend?

First please make sure that you have your doctor’s OK to attend yoga. Although yoga is beneficial for healing, note that some styles are quite vigorous and may not be ideal when you’re first coming back. We recommend starting off with gentle, slower-paced classes such as Gentle Hatha, Hatha, or Restorative. YHot may also be a good choice if you enjoy heat, and Yin so long as your injury is not joint-related.

If I arrive late can I still attend class?

Out of respect for everyone’s time and personal schedules, we start classes right on time and do not allow latecomers. You must arrive 10 minutes before class in order to be let in the studio. If this window is missed you will not be able to attend your class. We are firm about this policy due to the health and safety standards that YYOGA has in place for staff and guests. Please arrive at least 15 minutes early to ensure that you can attend class.

What is the minimum age requirement to attend classes at YYOGA?

The minimum age to sign up to practice at YYOGA on your own is 19 years in British Columbia and 18 years in Ontario (legal age, age of majority). 

If you are under the age of 19 in BC or 18 in Ontario, you can attend YYOGA if the following conditions are met:

REQUIRED: Please have a parent or legal guardian come with you on your first visit so they can sign a waiver on your behalf. Minors will not be able to attend class until this step has been completed.

The minimum age to attend any class style WITH a parent/legal guardian present is age 10.

The minimum age to attend any class style WITHOUT a parent/legal guardian present is 15, so long as a waiver is signed by a parent/legal guardian.

Can I sign in for and attend two (or more) classes in a row?

To accommodate as many guests as possible, we will only allow 1 reservation per guest per day in the studio.

Can I use my pass in both BC and Ontario?

Yes!  As long as your pass is current, has visits remaining, has no payments owing (if a Month to Month Membership) and is not a special promotion available only in one region. Your YYOGA key fob helps us to link and access your account across regions, so please bring your key fob with you when visiting across provinces.  Simply mention that you have a pass or membership in the other region when you sign in!

If you need to place a membership hold or cancellation and you’re not in your home province, no problem! All hold and cancellation requests are made online so you can make your request from anywhere.  Simply ensure you select your home studio so your request can be processed smoothly.

We kindly ask that you submit any other type of account question, request or adjustment to your home studio or the province where you purchased the pass due to the way we access your account details.

If I purchased something in BC, can I refund it in Toronto? (And vice-versa?)

  • System limitations currently prevent us from being able to process refunds in a different province from where the product or service was purchased. We ask that you request refunds in the same province where the item or service was purchased.

Can YYOGA Gift Cards be used across provinces?

  • Unfortunately, gift cards are unable to be used or transferred across provinces.  Gift cards purchased in BC can only be redeemed in BC, and gift cards purchased in Ontario can only be redeemed in Ontario. However, if you live in BC and want to purchase for a friend in Ontario (and vice versa), you can do so! When you visit our Gift Cards page simply click “Buy in Ontario” so that your friend in Ontario can use their gift card.

What happens if I move and the province where I usually use my pass changes?

If you’ve made a permanent or long-term move, we may make an exceptional transfer of your pass across provinces so you can fully access, manage, and make use of it in your new province.  However, we are only able to transfer certain passes and memberships. For assistance, please speak to a Supervisor or Studio Manager, or submit a request via our Contact Us form online.

Why have you reduced class capacity?

Capacities reduced to give the required 6 feet space in between each mat. Markers identify where to place your mat.

Why don't you offer YRide now?

We’re offering select styles as part of this first phase (no YRide yet). Focused programming allows more time in between classes for increased cleaning.

How often do the studios get cleaned?

High touch areas regularly and thoroughly will be cleaned using a hospital grade disinfectant that is known to kill viruses. Classroom floors and high touch areas like switches and handles will be disinfected after each class. Changing rooms will be disinfected after sign in. Team members will wear gloves when cleaning.

When will my membership be reactivated?

Now that B.C. is in phase 3 of its reopening plan, YYOGA is preparing to reactivate all packs and memberships as of September 1, 2020. Should you wish to reactivate your membership sooner, or keep your membership on hold for longer, please contact us through this form to let us know. If we do not hear from you, your membership will be reactivated as of September 1, 2020. 

Check out our Etiquette page for more tips!